Frequently Asked Questions

Everything you need to know about your Route One gear and orders.

What is the standard shipping time for orders?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, print your prepaid shipping label, and drop the package at any authorized carrier location.

Are your products covered by a warranty?

Yes, all Route One equipment and apparel come with a 1-year manufacturer warranty against defects in materials and workmanship.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated during the checkout process.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.